Why do businesses engage in training their employees?

Businesses engage in training their employees primarily to improve customer service and enhance employee retention. Training equips employees with the necessary skills and knowledge to perform their tasks efficiently and effectively, resulting in higher quality service for customers. This enhanced capability often leads to increased customer satisfaction, which is crucial for retaining clients and fostering repeat business.

Moreover, by investing in training, organizations demonstrate a commitment to the growth and professional development of their employees. This can lead to higher job satisfaction, which in turn reduces turnover rates. When employees feel valued and see opportunities for advancement, they are more likely to remain with the company, thereby reducing the costs associated with hiring and training new staff.

In contrast, creating a workforce that is resistant to change goes against the fundamental purpose of training, which is to promote adaptability and growth. Reducing the overall number of employees is typically not a direct goal of training; rather, training focuses on enhancing skills and productivity. Maintaining the current level of productivity is somewhat counterproductive because the aim of training is to improve productivity and efficiency, not just maintain the status quo.